Privacy & Data Protection Policy
Your privacy and data security are our top priorities. Learn how we protect and manage your personal information.
PG Life – Privacy & Data Protection Policy
Effective Date
02/07/2025
Company
Tensys Innovation OPC Pvt. Ltd.
Scope
All users of PG Life platform
1. Introduction
At PG Life, your privacy and data security are our top priorities. We believe that your personal information should remain confidential, secure, and fully within your control. This Privacy & Data Protection Policy outlines:
- • What information we collect
- • How we collect it
- • Why we collect it
- • How we store and secure it
- • Your rights over your data
We are fully committed to maintaining transparency and aligning with modern data protection laws, including India's Digital Personal Data Protection Act (DPDP) and global frameworks like GDPR.
2. What Data We Collect
We collect information directly from you when you:
- • Sign up on our app/website
- • Book a PG
- • Make a payment
- • Use service features (e.g., complaints, laundry, parcel locker)
- • List a PG property (for owners)
- • Communicate with our support team
🏠 Tenant Data:
- • Full Name, Phone number & Email ID
- • Address details, ID proof documents (for eKYC)
- • Payment & billing history
- • Rental agreement requests
- • Complaints or service issues raised
- • Laundry and parcel service history
🏢 PG Owner Data:
- • Full Name & Business Information
- • PG property details
- • Bank or UPI details
- • Tenant lists and booking history
- • Fine/discount settings
- • Rent tracking & unpaid tenant logs
- • Complaint resolutions & staff access logs
3. How We Protect Your Data
Your data is protected using industry-leading security infrastructure.
🔐 End-to-End Encryption (E2EE):
All sensitive data is encrypted using AES-256-bit encryption.
🛡️ Secure Protocols:
SSL/TLS protocols, encrypted servers, secure HTTPS communication
👥 Role-Based Access:
Limited to authorized personnel only
📱 Device Protection:
Biometric logins, tokenized sessions, remote logout options
4. Why We Collect Your Data
We collect only essential data to:
- • Manage PG bookings
- • Process payments
- • Provide documents
- • Enable tenant-owner communication
- • Enhance safety and service
⚠️ We do NOT sell or share your data with advertisers or unauthorized third parties.
5. Data Retention & Deletion
Data is retained only as long as necessary:
- • Inactive accounts archived after 12 months
- • Users can request deletion at any time
- • Legal/financial records retained as per Indian law (up to 7 years)
6. Your Rights
You can:
- • Access, update, or correct your data
- • Request deletion or data export
- • Withdraw consent for marketing
- • Raise concerns with our Data Protection Officer
7. Grievance Redressal & Contact
8. Third-Party Services
We use secure third-party services for:
- • Payments, eKYC, Maps/Location
- • These follow their own strict privacy policies
- • No unauthorized marketing without user consent
9. Cookies & Analytics
We use cookies to:
- • Improve user experience
- • Remember preferences
- • Track usage anonymously (e.g., via Google Analytics)
10. Consent
By using our services, you agree to data collection & usage as per this policy. You may withdraw consent at any time via account settings or support.
Final Commitment
At PG Life, we prioritize your privacy. Your data is:
Questions About Your Privacy?
We're here to help you understand how we protect your data. If you have any privacy concerns or questions about this policy, don't hesitate to reach out to our support team.