Refund Policy
Your refund and satisfaction matter to us. Read our comprehensive policies below.
PG Life – Refund Policy
Effective Date
02/07/2025
At PG Life, we are committed to providing a seamless and secure platform for both PG tenants and owners. While our goal is to ensure satisfaction with every interaction, we understand that there may be instances where refunds are warranted. This policy outlines the terms under which refunds may be processed.
1. General Guidelines for Refunds
Refunds are considered under specific and verified conditions. PG Life ensures transparency and fairness in processing all refund requests:
- • Refunds are applicable only as per the conditions stated in this policy.
- • Requests must be raised within 30 days of the original transaction or issue.
- • Refunds apply only to transactions made directly through PG Life's platform or authorized partners.
2. Eligibility for Refund
Refunds may be granted under the following circumstances:
2.1 Non-Activation of PG Services:
If the tenant has paid for a PG booking through PG Life, but the booking was not confirmed or processed due to internal error or owner-side cancellation.
2.2 Payment Errors:
If a tenant or owner is charged incorrectly, such as duplicate payments, wrong amounts, or failed transactions where the amount was deducted.
2.3 Delays in Owner Activation:
If an owner has subscribed to a paid listing or management service and PG Life fails to activate the service within the promised timeline.
2.4 Technical Glitches:
If there are system or server-related issues that caused a failure in booking, payment, or onboarding after successful payment.
2.5 Change of Mind:
If the user is requesting to cancel the booking within 24 hours after payment confirmation, refund can be initiated and payment will be processed within 15 days. Cancellation charges will be applicable based on the individual property's PG policy.
3. Non-Refundable Scenarios
The following scenarios are not eligible for a refund:
- • Partially used services (e.g., mid-month exit)
- • Failure to be available for scheduled appointments or bookings
- • Breach of platform guidelines or misuse of services
4. How to Request a Refund
To request a refund, users must:
- • Email support@pglife.com within 30 days of the incident
- • Share transaction ID, booking ID, date/time, and full details of the issue
- • Attach any supporting evidence (screenshots, messages, receipts)
Our team will review the request and respond within 3-5 working days.
5. Refund Processing and Timelines
If approved, refunds will be processed back to the original payment method within 7-10 business days. Timeline may vary depending on your bank or payment gateway.
6. Subscription Refunds
If a PG owner or user has subscribed to a premium listing or paid service:
- • Refunds are only applicable within 30 days of subscription start
- • No refunds will be issued for partially used subscription cycles
- • Cancellation must be requested before the next billing cycle to avoid charges
7. Customer Responsibilities
- • Review service terms before initiating a booking or payment
- • Maintain proof of transaction and service communication
- • Provide complete and accurate details during a refund request
8. Dispute Resolution
If a refund-related issue remains unresolved, you may escalate to grievance@pglife.com. Our management team is committed to resolving disputes fairly and quickly.
9. Changes to This Policy
PG Life reserves the right to update this refund policy at any time without prior notice. Updates will be posted on our website and app.
10. Contact Us
Have Questions About Our Policies?
We're here to help! If you have any questions about our refund policy or need assistance with a refund request, don't hesitate to reach out to our support team.